Terms of service

Terms of Service

Last updated: October 27, 2026

Overview

This website is operated by Once by Sue Cope Trahan. Throughout these Terms of Service, “Once,” “we,” “us,” and “our” refer to Once by Sue Cope Trahan.

These Terms of Service govern your use of our website and purchases from our store. They incorporate the policies published on our website, including our Shop Policies and Privacy Policy.

By using our website or placing an order, you agree to these Terms to the extent permitted by applicable law. If you do not agree, please do not use the website or place an order.

Our store is hosted on Shopify, which provides the e-commerce platform used to offer and sell our products.

1. Eligibility & Website Use

To place an order, you must be legally able to enter into a binding contract in your jurisdiction or have the authorization of a parent or legal guardian.

You agree to use our website and products only for lawful purposes. You must not interfere with the operation or security of the website, transmit malicious code, submit fraudulent information, or violate the rights of others.

We may restrict or suspend access when reasonably necessary to address misuse, suspected fraud, security concerns, or violations of these Terms, subject to applicable law.

2. Product Descriptions & Availability

We aim to provide accurate product descriptions, photographs, dimensions, prices, and availability information. Please review all listing details before purchasing and contact us if you have questions.

Colors may appear differently depending on your screen, lighting, and device settings. Product photographs should be considered alongside the written description and measurements.

Many Once designs are available in limited quantities. Availability is not guaranteed until your order has been accepted. We may update listings, limit quantities, or discontinue products, subject to applicable law.

3. Vintage & Antique Materials

Most Once designs incorporate vintage or antique pieces and components, many dating back 20 to 100 years or more. These materials are selected for their beauty, character, and excellent vintage or antique condition.

Natural patina, minor surface marks, variations in finish, and other signs of age may be present. These characteristics are part of the history and charm of vintage materials and are not, by themselves, defects when consistent with the listing description.

Any notable wear beyond what is typical for the age of a piece will be described in the listing. Nothing in these Terms excuses an inaccurate description or limits rights you may have concerning faulty or misrepresented goods.

Unless expressly stated, references to age, origin, or materials reflect our reasonable assessment based on the information available and are not a formal appraisal or certification.

4. Jewelry Care & Personal Sensitivities

Please follow any care instructions provided with your purchase. Vintage and repurposed components may require gentle handling and protection from moisture, chemicals, and excessive force.

If you have a metal allergy or sensitivity, please contact us before purchasing. The complete composition of some vintage components may be unknown, and we do not represent that a piece is hypoallergenic unless specifically stated in its listing.

5. Prices, Payments & Order Information

Prices are displayed in the currency indicated on the website. Applicable taxes, shipping charges, and other checkout charges will be shown before you submit your order.

Prices and promotions may change for future purchases. Changes do not automatically alter an order we have already accepted.

You agree to provide accurate and current billing, shipping, contact, and payment information. You must be authorized to use the payment method submitted.

Payments are processed through Shopify and the payment providers available at checkout, subject to their applicable terms.

6. Order Acceptance & Corrections

An order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.

We may decline or cancel an order for a legitimate reason, including unavailable inventory, suspected fraud, payment issues, shipping restrictions, or a material pricing or listing error, as permitted by law.

If a correction materially affects your order, we will contact you to explain the issue and any available options. If we cancel an order after payment has been collected, we will refund the amount collected for the canceled items and any associated charges that must be refunded.

7. Shipping & Delivery

Available shipping options and charges are provided at checkout or communicated before your order is completed.

Processing and delivery dates are estimates unless expressly stated otherwise. Carrier delays, severe weather, and other events outside our reasonable control may affect delivery. Any legally required notices, cancellation options, or refunds remain available.

Please review your shipping address carefully before submitting your order. If you notice an error, email oncebysct@gmail.com immediately. Changes may not be possible once an order has been prepared or shipped.

If an order is delayed, missing, or arrives damaged, please contact us so we can investigate and assist. Nothing in these Terms automatically transfers responsibility for an undelivered order to you merely because a package was given to a carrier.

For international orders, any applicable customs duties, import taxes, or handling charges not collected at checkout may be payable by the recipient, subject to applicable law and the information provided at purchase.

8. Returns & Exchanges

Except where applicable law provides otherwise, all sales are final. Return or exchange requests may be considered on a case-by-case basis, and approval is not guaranteed.

Please email oncebysct@gmail.com within seven days of delivery to request a return or exchange. Prior written approval is required before sending an item back.

Approved returns must be unworn, unaltered, and in the same condition in which they were delivered, with their original packaging and included components.

Approved discretionary returns are subject to a 5% restocking fee calculated on the price paid for the returned item, deducted from the refund. Customers are responsible for return shipping and must use a service that includes tracking. We recommend insurance.

Original shipping charges are nonrefundable for discretionary returns. Any additional shipping costs for an approved exchange will be confirmed in advance.

Sale items, items purchased using a discount code, custom orders, and pierced earrings are not eligible for discretionary returns or exchanges.

These restrictions, fees, and shipping responsibilities do not apply where inconsistent with your legal rights concerning faulty, damaged, incorrect, or misrepresented goods, or any mandatory cancellation or return rights.

Please review our Shop Policies for additional return instructions.

9. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, email oncebysct@gmail.com promptly with your order number and a description of the issue.

For shipping damage, please provide clear photographs of the item, shipping box, and packing materials where reasonably possible. Keep the item and packaging while we review the issue and any carrier claim.

We will work with you to determine an appropriate resolution consistent with applicable law. A carrier claim does not replace or limit any rights you may have against us.

10. Customer Cancellation Requests

Because we begin preparing orders soon after they are placed, customer cancellation requests are generally not accepted unless required by law.

If you need to request a cancellation, email oncebysct@gmail.com immediately. We will review the request based on the status of the order.

If a discretionary cancellation can be accommodated, any proposed fee will be explained and agreed upon before it is processed. We cannot stop an order that has already shipped, although any applicable statutory cancellation or return rights remain available.

11. Promotions & Discount Codes

Promotions and discount codes are subject to the conditions stated with the offer, including eligibility, expiration dates, exclusions, and any limits on combining discounts.

Unless expressly stated or required by law, discounts cannot be applied retroactively to completed purchases.

We may correct promotional errors or address fraudulent use, subject to applicable law. Changes to an offer will not remove rights associated with an order we have already accepted.

12. Intellectual Property

Website content created by or licensed to Once, including original photographs, written descriptions, graphics, branding, and logos, is protected by applicable intellectual property laws.

You may browse the website and use its content for personal, noncommercial shopping purposes. Except as permitted by law or with our written permission, you may not reproduce, commercially exploit, or redistribute our protected content.

Third-party names, trademarks, and vintage components remain subject to their respective owners’ rights. References to an original manufacturer do not imply affiliation, sponsorship, or endorsement unless expressly stated.

13. Reviews & Customer Submissions

You retain ownership of reviews, photographs, and other content you submit.

When you submit content for publication on our website, you grant us a nonexclusive, royalty-free license to display, reproduce, and format that content as reasonably necessary to publish and maintain it on the Services. This permission does not transfer ownership of your content to us.

You must have the necessary rights to submit the content. Submissions must not contain unlawful material, malicious code, another person’s confidential information, or content that infringes someone else’s rights.

We may remove spam, fraudulent reviews, unlawful content, or content unrelated to the product or shopping experience. We do not prohibit, penalize, or remove honest reviews solely because they are critical or negative.

Private customer service communications are handled under our Privacy Policy and are not treated as permission to publish a testimonial.

14. Third-Party Tools & Websites

Our website may provide access to third-party tools, payment services, social media features, or external websites.

Those services may be governed by their own terms and privacy policies. Please review them before using the service or providing information.

We do not control independent third-party websites or guarantee their availability or accuracy. Nothing in this section excludes responsibility that cannot legally be excluded.

15. Privacy & Shopify

Our collection, use, and disclosure of personal information are described in our Privacy Policy. If these Terms conflict with the Privacy Policy regarding personal information, the Privacy Policy controls.

Shopify processes personal information to host and support our store. Where Shopify enhanced features are enabled, Shopify may also process information about your interactions with our store, other merchants, and Shopify to provide those features. Information may be processed by Shopify and other service providers in countries outside your country of residence.

Please review our Privacy Policy and the Shopify Consumer Privacy Policy for more information.

16. Prohibited Activities

You must not use the Services to commit fraud, violate applicable law, infringe intellectual property rights, harass or threaten others, impersonate another person, or submit deliberately misleading information.

You must not attempt unauthorized access, interfere with security features, introduce malicious software, or collect personal information about others without authorization.

Nothing in this section restricts lawful criticism, honest reviews, or the exercise of consumer rights.

17. Website Availability & Warranties

We aim to maintain a reliable website but do not guarantee uninterrupted or error-free access. We may temporarily suspend features for maintenance, security, or operational reasons.

To the extent permitted by law, website functionality and general informational content are provided “as is” and “as available.”

This disclaimer does not override express product descriptions, promises we make about an order, or warranties and consumer protections that cannot lawfully be excluded.

18. Limitation of Liability

To the extent permitted by applicable law, Once and its service providers will not be liable for indirect or consequential losses arising from use of the website, such as lost business profits or loss of data.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms limits mandatory consumer rights or remedies relating to products purchased from us.

19. Suspension & Termination

You may stop using the website at any time.

We may suspend or terminate access where reasonably necessary because of a material violation of these Terms, suspected fraud, a security threat, or a legal requirement.

Termination does not cancel obligations relating to existing orders, amounts properly owed, refunds due, or rights and responsibilities that are intended to continue after termination.

20. Applicable Law & Consumer Rights

These Terms are subject to applicable law. Nothing in them deprives you of mandatory consumer protections or access to courts or other remedies available under the laws that apply to your purchase.

We encourage you to contact oncebysct@gmail.com first with any concern so we can work toward a resolution. Doing so is not a condition of exercising your legal rights.

21. Severability & Entire Agreement

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

These Terms, together with the policies incorporated into them and any express terms agreed for your order, form the agreement governing your use of the Services and purchases from us.

Our failure to enforce a provision on one occasion does not waive our right to enforce it later. Nothing in this section excludes liability for a representation or promise that cannot legally be excluded.

22. Changes to These Terms

We may update these Terms to reflect changes in our business, website, or legal requirements. Revised Terms will be posted on this page with an updated date, and additional notice will be provided where required by law.

Changes apply prospectively and will not retroactively remove rights or alter the agreed terms of an existing order without a lawful basis or your agreement.

23. Contact

For questions about these Terms of Service or your order, please email oncebysct@gmail.com.