Privacy policy

Privacy Policy

Last updated: October 27, 2026

Once by Sue Cope Trahan operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Once by Sue Cope Trahan is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this information:

Contact details, including your name, billing address, shipping address, phone number, and email address.
Financial information, including payment-card or financial-account information processed by Shopify and our payment providers, transaction details, payment method, and payment confirmation.
Account information, including your username, password, preferences, and settings.
Transaction information, including items you view, place in your cart, add to a wishlist, purchase, return, exchange, or cancel, and your past transactions.
Communications with us, including information you provide when contacting us with questions or customer support requests.
Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.
Usage information, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, including when you create an account, use the Services, place an order, communicate with us, or otherwise provide personal information.
Automatically through the Services, including from your device and through cookies and similar technologies when you visit or interact with our website.
From our service providers, including providers that collect or process personal information on our behalf.
From business partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:

Providing, personalizing, and improving the Services. We use personal information to process payments, fulfill orders, arrange shipping, provide order notifications, manage customer accounts, remember preferences, facilitate approved returns and exchanges, enable product reviews, and improve your shopping experience. This may include recommending products based on your interests or previous purchases.
Marketing and advertising. We may use personal information to send marketing and promotional communications through the channels we offer, subject to applicable consent requirements. We may also use information to show advertisements on our website or other websites, including advertisements based on your purchases, cart activity, or other interactions with the Services.
Security and fraud prevention. We use personal information to authenticate accounts, help secure payments and the Services, and detect, investigate, or address suspected fraudulent, illegal, unsafe, or malicious activity. If you create an account, you are responsible for keeping your account credentials confidential.
Communicating with you. We use personal information to respond to questions, provide customer support, address order concerns, and maintain our business relationship with you.
Legal reasons. We may use personal information to comply with applicable laws, respond to valid legal requests, resolve disputes, participate in legal proceedings, and enforce or investigate potential violations of our terms and policies.

How We Disclose Personal Information

We may disclose personal information in the following circumstances:

With Shopify and service providers that help operate our business, including payment processors, shipping and fulfillment providers, analytics providers, customer support services, cloud storage providers, and technology support providers.
With business and marketing partners to provide marketing services and advertising. For example, Shopify may support personalized advertising based on your interactions with our store, other merchants, and other websites. These partners handle information in accordance with their own privacy notices.
At your direction or with your consent, including when you request delivery of an order or interact with social media features or integrations.
With affiliates, if applicable to our business operations.
In connection with a business transaction, such as a merger, acquisition, sale, or bankruptcy.
For legal and protective purposes, including complying with legal obligations, responding to valid legal requests, enforcing our policies, and protecting our rights or the rights and safety of others.

Depending on where you live, you may have the right to opt out of certain disclosures or uses of personal information for targeted advertising. To submit a request, contact oncebysct@gmail.com. You may also use any privacy choices or data-sharing opt-out tools available on our website.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them.

Information you submit through the Services is transmitted to Shopify and may be shared with service providers located in countries other than where you live.

We also use certain Shopify enhanced features that incorporate information about your interactions with our store, other merchants, and Shopify. For these features, Shopify may process personal information for its own purposes and is responsible for responding to requests concerning that processing.

To learn more, please review the Shopify Consumer Privacy Policy. You can learn about available privacy choices and submit applicable requests through the Shopify Privacy Portal.

Cookies & Tracking Technologies

The Services use cookies and similar technologies to support website functionality, remember preferences, maintain shopping carts, provide security, understand website usage, and support marketing and advertising.

Some service providers and advertising partners may collect information about your online activities over time and across different websites.

You can manage cookies through your browser settings and any cookie preferences tools available on our website. Disabling certain cookies may affect the functionality of the Services.

Where required by applicable law, we obtain consent before using nonessential cookies or similar tracking technologies.

Third-Party Websites & Links

The Services may contain links to websites, social media platforms, or other services operated by third parties. If you follow those links, please review their privacy policies and terms.

We do not control and are not responsible for the privacy or security practices of third-party websites. Information you share in public or semi-public spaces, including social media platforms, may be visible to others and used under those platforms’ policies.

Including a link does not, by itself, imply that we endorse the website, platform, or its operator.

Children’s Data

The Services are not directed to children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe your child has provided personal information to us, please contact oncebysct@gmail.com to request deletion.

As of the date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined by applicable law, the personal information of individuals under 16 years of age.

Security & Retention of Your Information

We use reasonable safeguards designed to protect personal information. However, no security measures are perfect, and we cannot guarantee absolute security. Please avoid sending payment-card details or other sensitive information through unsecured channels such as ordinary email.

We retain personal information for as long as reasonably necessary to provide the Services, maintain accounts, meet legal and accounting obligations, prevent fraud, resolve disputes, and enforce our agreements and policies. Retention periods vary depending on the information and the reason it is held.

Your Rights & Choices

Depending on where you live and the laws that apply, you may have some or all of the following rights:

Access or know: Request access to personal information we hold about you and information about how it is used or disclosed.
Delete: Request deletion of personal information we maintain about you, subject to applicable exceptions.
Correct: Request correction of inaccurate personal information.
Portability: Request a copy of your personal information in an accessible format or its transfer to another party, where applicable.
Opt out: Opt out of the sale or sharing of personal information or its use for targeted advertising, as those activities are defined by applicable law.
Withdraw consent: Withdraw consent where we rely on consent to process your personal information.
Restrict or object: Request restrictions on, or object to, certain processing where applicable law provides these rights.

These rights are not absolute and may apply only in certain circumstances. We may decline a request where permitted by law.

To submit a privacy request, email oncebysct@gmail.com or use the applicable privacy tools available on our website.

Where required by applicable law, we recognize Global Privacy Control opt-out preference signals as a request to opt out for the browser and device sending the signal. Where Shopify can associate the signal with a Shopify account, it may also apply the request to that account. Learn more at globalprivacycontrol.org.

Other than Global Privacy Control and any other signals required by applicable law, the Services do not respond to browser “Do Not Track” signals.

We may need to verify your identity before processing a request. Where permitted by applicable law, you may authorize an agent to submit a request on your behalf. We may require proof of that authorization and may also ask you to verify your identity directly.

We will respond within the time required by applicable law and will not discriminate against you for exercising your applicable privacy rights.

For requests concerning information processed independently by Shopify, please visit the Shopify Privacy Portal.

Marketing Preferences

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in an email or contacting oncebysct@gmail.com.

Even if you unsubscribe from marketing, we may still send necessary communications about your orders, payments, account, or customer service requests.

Complaints

If you have concerns about how we handle personal information, please contact oncebysct@gmail.com.

Depending on where you live, you may have the right to appeal a decision about a privacy request by contacting us, or to submit a complaint to your local data protection authority.

International Transfers

We and our service providers may transfer, store, and process personal information outside the country where you live. Privacy laws in those countries may differ from those in your country.

Where applicable, transfers of personal information outside the European Economic Area or the United Kingdom rely on recognized legal safeguards, such as approved Standard Contractual Clauses, an adequacy decision, or another legally permitted transfer mechanism.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements.

We will post the revised policy on this page, update the “Last updated” date, and provide additional notice where required by applicable law.

Contact

If you have questions about this Privacy Policy, concerns about our privacy practices, or would like to exercise your applicable privacy rights, please email oncebysct@gmail.com.