We ship within the U.S. 48 states. To keep our shipping rates low, we ship on Tuesdays and Thursdays. Orders placed during Traveling Trunk Shows ship once the Trunk Show has concluded. We ship via USPS. If you would prefer to have your order sent via FedEx overnight, please reach out to us PRIOR to placing your order. In the event your package is delayed, we will gladly help track your package and if needed, provide you with the necessary information to file a claim with the carrier.
We want you to be happy with your purchase.
If there is ever a problem with your order, please contact us directly at email@example.com. Or you may message us privately on our Facebook page, Once by Sue Cope Trahan. Once an order is packaged for shipping and leaves our grateful hands, we cannot offer refunds for unforeseen delays by the carrier.
With prior permission, items at regular price can be returned within 5 business days of delivery if it is in new/resalable condition. Please contact us for instructions before returning any items. Return shipping is at buyers expense and must include tracking. Sale items and custom orders are considered a final sale. Items purchased with a discount code are also considered a final sale. For health reasons, pierced earrings are not eligible for return.
Sizes and dimensions are always listed with each product, so please be
sure to read descriptions thoroughly. Please note, many of our creations are made with vintage and/or antique items. Therefore imperfections are considered part of the natural patina and history of the piece.
Specific to Jeweled Phone Holders:
Refunds/Returns are honored under the same conditions as jewelry. Please treat phone holders with the same caution/care as you would treat a fine piece of jewelry. The sticky backing on phone holders should only be attached to a smooth, flat surface.
Specific to Baseball and Football Cuff Bracelets:
We cannot guarantee where the manufacturer stamping/markings might be. Each bracelet is one one of a kind.
To inquire about custom orders, please contact us at firstname.lastname@example.org OR send a private message on our Facebook page, Once by Sue Cope Trahan.